Frequently Asked Questions

 

What types of products does Vibrant Access offer?

Vibrant Access specializes in innovative home organization solutions. From clothing to home organization and more.

How can I return an item if I am not satisfied?

We offer a 14-day return policy. To initiate a return, please contact us at vibrantaccess@gmail.com. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

What is the shipping time for my order?

Orders are typically processed within 24-72 hours. Depending on your location, you can expect your package to arrive within 5-15 days after shipping.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care items, and hazardous materials. Additionally, sale items and gift cards are non-returnable.

How do I know if my return has been approved?

Once we receive and inspect your return, we will notify you of the approval status via email. If approved, a refund will be issued to your original payment method within 10 business days.

What should I do if I receive a damaged or incorrect item?

We request that you inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please notify us immediately at vibrantaccess@gmail.com so we can assess the issue and provide a solution.

Can I exchange an item for a different one?

The quickest way to exchange an item is to return the original item and then make a new purchase for the desired item once the return is accepted.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please check the payment options available at checkout for more details.

How can I contact customer support?

You can reach our customer support team by emailing us at vibrantaccess@gmail.com We are here to assist you with any questions or concerns you may have.